Thursday, June 23, 2005

Sydney train drivers get lost!

Sydney trains are miles better than Auckland's but it seems even they have major problems.
The Sydney Morning Herald reports today how rail staff typically have no idea where trains are, how late they are running or when they will arrive!

The Auditor-General, Bob Sendt, said in a performance audit report that RailCorp's management and staff were "making a serious effort" to help passengers, but a "quantum leap" was needed to improve a communications system that often gave "inaccurate, incomprehensible or incomplete" information.

Disruptions were inevitable on any rail network, he said, but CityRail's poor on-time performance highlighted the need for much better communication with customers.

Mr Sendt said old technology, including party-line phone networks, manual signalling systems and inadequate public address speakers, contributed to the lack of reliable information on services, but poor staff responses were also part of the problem for a system experiencing falling passenger numbers and fare revenues.



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