Tuesday, August 09, 2005

Connex email about my blog posting

Dear Miles
We have remarked that a posting on your website (http://slowtraincomin.biogspot.com/)
notes a problem with a staff member's attitude onboard your train on the 8"' of August 2005. In addition, you have mentioned that there were no staff announcements made onboard your train today (gth August 2005) regarding the delay due to a signal fault at Newmarket Station.
We thank you for bringing this matter to our attention and regret any inconvenience it may have caused you.
Connex takes any complaint regarding employees and their behaviour very seriously and ail cases are subject to thorough investigation. As we investigate all incidents such as those described on your blog, it would be much appreciated if, in future, you could please contact us directly by phone or email with your train number or station and timetabled time of departure. This will ensure that your feedback is logged in our system and used to help provide an improved service to rail patrons.
Connex staff members undergo comprehensive Customer Services training and must adhere
to strict protocols regarding customer service and employee behaviour. Connex wiil follow due process and take the necessary disciplinary action against any employee that is found not adhering to these.
Connex wishes to apologize for any inconvenience this incident may have caused. Please donot hesitate to contact us should you have any further enquiries.
Yours faithfully
Helen Williams
Human Resources Manager
Connex Auckiand Ltd
Tel: +64 9 969 7777
Fax: +64 9 969 7700
Email: info@connexauckland.co.nz
Connex Auckland Limited
Level 7, Citibank Centre, 23 Customs Street East
PO Box 105-355, Auckiand
Tel +64 9 969 7777 Fax +64 9 969 7700

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